FAQ

If you have attached files to the order placement form, especially if there are a lot of them and if they are large, it may be the main reason. Try to send them via electronic mail to our company`s support agents.

Our company`s policies do not predetermine that clients can edit the form after submission, particularly if the writer has already started work on the paper. In cases when some urgent updates should be processed, it is necessary to get in touch with the customer support agents and ask them to make the updates on your behalf. If you shorten the deadline, for instance, be ready to pay a compensation.

Sure, you can, but you need to contact our live chat support first in order to do it properly. To ask your writer extend your writing assignment, you have to place an additional order (where you specify the number of pages needed) and pay for those pages.

You will be able to check this information manually: the order status will now be changed into “Processing” and you will see the writer`s ID in the relevant field.

We have such an option, but it requires extra payment. When you buy the draft, you will get one page of your writing that is delivered after half the deadline has passed.

Since our company values customers` satisfaction, we provide a revision request option. Depending on your paper length, there is a free revision period ranging from 48 hours to 30 days. When papers are short, you have a two-day free period for revision, and when the papers are 20 pages and more, you get the whole 30 days. When you send a revision request, one of the most important things to remember is that you should not change the original requirements. Besides, you need to specify the deadline for revision.

You need to log in to the account and choose the “Edit Profile” section. You can make all the necessary changes there and save all the updates afterwards.

We try to find the writer as soon as possible. In general, it takes from a few minutes to a few hours. It actually depends on the paper complexity, deadline, topic, and other factors related to your order type.

You can place a paid revision request. You will just register a new order in your profile and select the “Revision” order type.

You are welcome to use the direct messaging system on the website. It becomes available for our clients after they log in to their personal accounts. If there are some urgent cases when you need a really prompt response, you should definitely contact our live chat agents and they will get back to you with the writer`s reply as fast as possible.

Sure, you can cooperate with our company when you need expert assistance with your online exams, tests or quizzes. We have decent experts in a variety of fields, so you are welcome to contact us and clarify whether we have available writers who can cope with your writing. Be sure to send all the materials necessary for the preparation. After that, send your writer details on the test type, time and duration of the test as well as your time zone. Also send your writer your personal credentials to the website/portal that the test will take place.

Our company provides only custom writing services and the services related to academic assignments. Unfortunately, we do not deal with programming, coding, app development, and similar projects.

Yes, sure, whenever a writer is assigned to work on the paper, when we receive payment verification from you, when a message is waiting for you, or when the order has been uploaded — in all these and other cases, you will get notifications to your email. You may also get SMS, calls, and system messages.

It is possible to check the order details manually. When you log in to your personal cabinet, take a look at the order details, you will see the status. So, if it says “Payment verification,” it means that the payment was not done successfully, was not done at all, or is just waiting for the confirmation from you. If the status is “Processing,” it means that it has been assigned to a writer and is in the process of being written. When the order status is “Sent,” it means that the order has been completed and you need to look for it in the “Files” section.

When you indicate a certain deadline in the order placement form, it serves as a kind of a guarantee that your paper will be delivered according to the stated date. So, be sure to expect the paper at the stated deadline.

If the website does not allow you to progress and go to the next page, it means that it cannot reload. One of the frequent reasons is the files that you have attached. They may exceed the limit, so the page finds it difficult to process the information. As such, you need to send the files via email to the customer support team. They will then add the files to your order or simply forward them to your writer.

You will be able to find the file in your account under the “Completed Orders”tab and then “Files.” Expect the paper there at around the deadline expiration period.

Unfortunately, if the problem concerns some financial troubles or if it is connected with the banking operations, we will not be able to help with it directly. If these are some random issues connected with the website, we would suggest that you try some other browser or use another payment card.

No, it is against our company`s policy. According to our rules and pricing policy, deadline is one of the factors that impacts the total order price. Therefore, papers are delivered at exact time they are needed. So, expect your paper on the date that you set while placing the order online with us.

Actually, papers are normally uploaded to the system. Orders can be sent via email only if you cannot access your personal account or there is some other reason why you cannot download the paper from your account.

According to the rules, supreme writing level predetermines that we assign one of the best 30 writers who are working on our team. Additionally, we will send you a report on plagiarism. However, in this case you do not choose the writer. If you still want to choose a particular writer, the one who has already done some projects for you, then of course you will have to pay extra as per policies.

We cannot oblige any customer to provide us with valid contact details. All in all, we cannot check validity of the information on the stage of order placement. However, if you do not provide valid number, we would not be able to get in touch with you if there are some urgent situations about your paper.

Definitely. Confidentiality policy is really valued in our team. We deeply care for our team`s security. It does not matter whether these are clients, writers or customer support agents, we never disclose any personal, contact or order details to the third parties.

No, you are not limited here in the number of revisions. The only thing is that you can send as many as you can within that limited period.

All writing assignments that we provide are free from plagiarism, so you can definitely rely on us when it comes to originality of writing. Before delivery, each text is scanned by our anti-plagiarism tool.

Your paper will be written by an expert no matter what topic, complexity level or deadline is. We boast our qualified and experienced writers on our team, so be sure that it will be handled by a real professional who has decent expertise.

You can be sure in the proper editing and proofreading of your paper if you have picked these additional services. For example, in the VIP services package, we provide them separately, so you can choose “Get an order proofread by an editor” service and pay a bit more for that.

It is possible to check it manually in your personal profile. Take a look at the order details and see whether you can find writer`s ID. It means that a writer has been assigned to work on your order. Besides, when the order status is “Processing,” it means that the writer is working on your paper. Last but not the least, you can be notified of any changes by SMS if you pick a respective VIP option.

If you need the paper earlier, you have to pay the compensation. Our customer support agents will help you do that. They will take the original deadline, the new one, and will calculate the difference.

If you want a specific writer to continue working on your orders, you need to order the “Preferred Writer” option. Find the writer`s ID in the previous order details, copy it into the new field, and save the updates. For this service, you will have to pay additional 15%.

After a client has placed an order online with our company, we are responsible for finding a writer as fast as possible. One of our core duties here is to make sure that the writer matched qualifications and paper requirements of the client. Besides, one of our responsibilities is to operate round-the-clock to be able to provide necessary support at any time that a client needs. Finally, we are here to guarantee excellent quality of writing, plagiarism check, as well as editing, formatting, and proofreading processes.

Yes, sure. Our writers can cope even with the most challenging tasks. So, you can even rely on our help if you need assignment of doctoral academic level.

Customers experience authorization errors and payment failures from time to time. We do recommend using another browser or trying to proceed with the payment via another card. In some cases, you need to contact the banking company.

It seems that this problem stems from exceeding size of the files you have attached. So, try to forward those files via email to the customer support team. They will then send the materials to your writer and he/she will get the needed files.

You need to check whether money has been withdrawn from your banking card. Alternatively, you need to look for the money receipt that you should have received in your inbox. At times, you just need to try paying online from another browser or by using a different banking card.

Yes, sure, you can do that before registering the order with us. Our customer support agents will find out in the Writing Department whether it is possible for them to cope with the task.

It is highly recommended to leave valid contact details since it will be easier for us to contact you in case we have some notifications or updates, or if we need some files or explanations from you.

According to our policies, we are able to handle this refund process within three or five days on average. However, it may also depend on your bank.

If you need to get in touch with your assigned writer, you can do it via the direct messaging system from your personal account. If there are some urgent matters or if the writer will not respond to you, it is important to contact our live chat support and forward the message through them.

Please, go to:

My orders – Completed orders – Click your paper ID – your completed work will be uploaded to the Files section.

If you cannot find your completed assignment, address our Support team.

Our company ensures that the completed papers will be uploaded according to the set deadline. If you have forgotten what deadline you have set, please go to the order details information in your personal profile and find the information on the deadline there.

No, we demand that our clients provide all the necessary materials that the writer may need for the successful completion of the assignments. If some materials are missing in free access, it is you who should buy the book or other material and provide a scan or copy to the writer.

Try refreshing the page. Another option is to go back to the beginning of the order registration form and pay attention to whether you have filled in all required fields. Lastly, check on how many files you have attached. Most probably, they have exceeded the minimum size of files that is allowed there. So, send them via email and submit the order easily.

You need to place an additional order and indicate the number of pages needed. You need to go to your personal cabinet and go through the same steps as in the order placement process. Just choose the compensation and indicate the order ID that requires additional page(s). Your writer will receive that order and it will be linked together with the previous one.

Changing the deadline predetermines paying a compensation since more urgent orders cost more.

You can send your paper instructions to our customer care support. They will investigate them in depth and will help you pick the needed order type.

We provide this guarantee. Our company`s writers do their best to handle the writing assignment correctly, demonstrate custom-oriented approach, ensure original content, and then scan papers via anti-plagiarism software. After obtaining your paper, you will be able to scan it by PlagiarismSearch. Please pay attention that such software as Turnitin is not used by us since it remembers the checked texts and, therefore, it is impossible to scan them one more time.

Yes, we guarantee each and every customer and writer full privacy. As such, all personal, contact, and order information are stored in security and are never disclosed to the third parties.

Delivering papers in a timely manner is our core mission. It stands next to providing original and top-notch orders. Keep in mind that no matter the deadline, paper complexity, topic or order type, your paper will be sent to you according to the indicated deadline.

The prices are stable on the whole but there are specific criteria that we take into consideration when forming prices. For example, the prices are formed by such aspects as paper length, type of writing, level of writing, and deadline among others. Still, if you have some special request, you can always discuss it with our support agents. Additionally, you can enjoy the discounts we offer.

We do not give clients an opportunity to contact writers on the phone. However, you are free to use the direct messaging system on the company`s website.

We frequently encounter such problems when clients try to upload a lot of files to the order placement page. Therefore, we strongly recommend you to send all files via email. Our customer support agents will send the files to your writer.

Contact our live chat support and they will help you with that. Before placing the online test order type in the system, make sure there is a writer available at the time of your test taking.

You need to email our customer support agents and clarify this issue with them. In some cases, you may also need to contact the financial department for additional assistance. When it comes to the usage of the credits, you will be able to pay fully or partially for your future orders. Please mind that the bonus credits will be issued to your account once your refund request is approved.

When the essay is finished, you will get a notification via email. Besides, you need to expect the paper closer to the deadline limit. Upon paper completion, it is uploaded to the website, so you will be able to find it there only after you log in to your account.

To properly understand what order type suits best in your case, you are recommended to discuss this issue with the customer support team. You may send them your requirements, instructions, or order description whatsoever. On our part, we will let you know what assignment type should be chosen.

For obvious reasons, we never promise any specific grades. Any grading or evaluation are entirely subjective processes, so let this process be fulfilled by your professor. Nonetheless, what we can promise is the brilliant quality of writing that we provide. In this case, you can leave all your worries behind, as you will get a perfect piece of writing.

If you do not make any changes, it is definitely not possible. To edit the deadline information, you first need to contact the customer care agents and inform them on this decision. Afterwards, it is essential to pay extra for shortening the deadline.

You can be certain that all papers are handled only by well-qualified writers who are experts in your major or subject area. So, be sure that the content will be according.

Clients are welcome to turn to our customer care center, where agents can inform them whether there are writers specializing in a specific field or just available to provide your order on time.

The total cost depends on a variety of factors: paper length, deadline, academic level of writing, type of writing, etc. In short, you can check the price of your specific order via the online calculator.

The assignment can be sent via email as well as it is always uploaded to the system. As such, you will be able to download the order from your personal account. Remember that you have to log in before that.

Our writers can provide assistance with such inquiries. Should you have any questions how to place such order, do not hesitate to contact our customer support team. Besides, you will have to send us your task description as well as the part that you have started writing.

Our company operates 24/7, so you are welcome to rely on our services at any time.

Yes, sure. Our writers are used to working under stress, so pressing deadlines is not a problem for them. However, try to be reasonable and realistic when placing such orders. You need to be sure that the writer will physically cope with writing.

You need to go to the completed orders page in your personal account and find the writer`s ID of the needed specialist. After that, you need to copy that ID and insert it into the new order placement form.

We have revision request options on our website. After the paper has been uploaded, you can rely on the free revision option that is available 48 hours after the deadline expiration. If you introduce some new instructions, then you need to pay compensation for such revision order.

Unfortunately for many clients, we never guarantee excellent grades. However, we provide some other guaranteed: authentic and plagiarism-free content, adherence to the paper requirements, revision request, and 24/7 customer support among others.

When you order VIP services package and pick a plagiarism check option there, you will be provided with an opportunity to get your papers scanned by the checker ThePlagiarism.com. This option is provided during a year for free.